Return and Exchange Policy

At NEN & CO. HOME FRAGRANCE, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, please review our return and exchange policy below.

Returns

1. Eligibility for Returns

Products must be unused, unopened, and in their original packaging.

Returns must be initiated within 10 days of the delivery date.

Custom or personalized items are not eligible for return unless they arrive damaged or defective.

2. Return Process

To initiate a return, contact our customer support at contact@nencoshop.com with your order number and reason for the return.

Upon approval, we will provide a prepaid return shipping label. The cost of return shipping will be deducted from your refund, unless the product is defective or incorrect.

3. Refunds

Refunds will be processed to the original payment method within 7-10 business days of receiving the returned product.

Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

1. Eligibility for Exchanges

Items must meet the same eligibility criteria as returns (unused, unopened, in original packaging).

Exchanges must be requested within 10 days of the delivery date.

2. Exchange Process

Contact customer support at contact@nencoshop.com with your order number and details of the product you wish to exchange.

Upon approval, we will provide instructions for returning the original item and shipping the new one.

3. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of delivery with photos and a description of the issue. We will arrange a replacement at no additional cost.

Non-Returnable Items

Gift cards, final sale items, and personalized products cannot be returned or exchanged.

For any additional questions, please feel free to reach out to our customer support team at contact@nencoshop.com.